Hotels & hospitality
Reconfirm arrivals with a payment link, follow up wedding enquiries within minutes, confirm banquet staff for every shift and chase receivables, in the guest’s own language and on your script.
“Good evening, Ms. Iyer. We look forward to welcoming you on Friday. Shall I send a link to guarantee the room?”
Guaranteed · payment link sent
The calls
8 call flows we set up for hotels & hospitality teams. Start with one; add the rest when it works.
- 01
Pre-arrival reconfirmation
Fewer no-shows; guaranteed rooms before the day.
“Shall I send a secure link to guarantee your room for Friday?”
- 02
Wedding & event enquiries
Every enquiry gets a call while the family is still deciding.
“Congratulations! Would Saturday work for a site visit of the ballroom?”
- 03
Event advance reminders
Advances collected on schedule, with a link on the call.
“The second advance for the reception is due on the 12th. Shall I send the link now?”
- 04
Banquet & casual staff confirmation
Every captain and server confirmed for every shift.
“Shanivar shaam 5 baje banquet shift confirm hai? 40 logon ka roster ban raha hai.”
- 05
Corporate receivables
Outstanding invoices followed up politely and logged.
“Invoice 2214 for the September stay is pending. When can we expect the transfer?”
- 06
Loyalty & membership renewals
Renewals reached before they lapse.
“Your dining membership renews this month, and it now includes two spa evenings.”
- 07
Post-stay feedback
A spoken score and the reason behind it, from every guest.
“Thank you for staying with us. How would you rate your stay out of five?”
- 08
Internal briefings
The duty manager hears about a VIP or complaint before it escalates.
“Room 1408 has reported no hot water. Housekeeping has been informed; please check in.”
A real-sounding call
It speaks the way your customers speak, understands interruptions and half-answers, and turns the conversation into a clean, structured outcome your team can act on.
- Outcome
- Guaranteed · payment link sent
- Written to
- Your property management
Arriving guest · Friday
ZENVOICE · LIVE CALL
Custom integration
For enterprise teams we build the integration with you: calls start from your data, the agent acts during the call, and outcomes are written straight back.
- Property management
- Oracle OPERA Cloud · IDS Next · eZee Absolute · protel
- Reservations & sales
- Central reservations · Sales & catering · Salesforce · Zoho CRM
- Finance
- Accounts receivable · Tally · SAP · Payment links
Brand names and logos are trademarks of their owners, shown to illustrate systems we integrate with per client.
What changes
- 01
Revenue that used to wait for the morning
Enquiries are called back in minutes, at any hour you allow.
- 02
Your people host; ZenVoice dials
Reservation and sales teams keep the conversations that need them.
- 03
Every outcome in your systems
Guarantees, requests and payments are written back where your team works.
FAQ
No. It takes the high-volume outbound calls off their plate and hands over anything that needs a person, with the context already captured.
Other industries
All industries
Fleet & mobility
Every driver confirmed before every duty
Clinics & healthcare
Appointments kept, patients followed up
Real estate
Site visits booked, milestones collected
Lead generation & sales
Every lead called while it is still warm
Education & edtech
Enquiries to admissions, in every language
Customer care
Proactive updates, follow-ups and surveys
Start with one pre-arrival reconfirmation flow. Thirty days.
Pick the calls that cost your team the most time. We set them up on your script and your systems, run them on real customers, and you judge the results.