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Fleet operations

ZenVoice calls each driver ahead of reporting time, confirms the duty, the pickup point and the vehicle, and sends the details by SMS. Your desk only sees the duties that need a human.

See the calls
Driver · 05:12 AM

“Ramesh ji, kal subah 6:30 wali airport duty pe report kar rahe ho na?”

Confirmed · details sent by SMS

The calls

6 call flows we set up for fleet & mobility teams. Start with one; add the rest when it works.

  1. 01

    Duty confirmation

    No-shows surface hours early, not at the pickup point.

    “Kal 6:30 baje Terminal 2 se pickup hai. Aap time pe pahunch jaoge?”

  2. 02

    Reporting check

    Know who has reached before the guest walks out.

    “Aap pickup point pe pahunch gaye? Guest 10 minute mein bahar aayenge.”

  3. 03

    Booking confirmation

    Bookers and assistants confirm timings without a desk call.

    “This is to confirm tomorrow’s 9 AM pickup from Bandra for Mr. Shah. Is that still right?”

  4. 04

    Delay and breakdown triage

    Problems reach the desk with the reason already captured.

    “Gaadi mein kya problem hai? Main abhi desk ko bata deta hoon.”

  5. 05

    Ride feedback

    A score and a reason after every trip, in the guest’s language.

    “How was your ride with us today, on a scale of one to five?”

  6. 06

    Document and permit reminders

    Expiring licences and permits renewed before they ground a car.

    “Aapka permit agle hafte expire ho raha hai. Renewal ka time bata dijiye.”

A real-sounding call

It speaks the way your customers speak, understands interruptions and half-answers, and turns the conversation into a clean, structured outcome your team can act on.

Outcome
Confirmed · details sent by SMS
Written to
Your duty & dispatch

Driver · 05:12 AM

ZENVOICE · LIVE CALL

●

    Custom integration

    For enterprise teams we build the integration with you: calls start from your data, the agent acts during the call, and outcomes are written straight back.

    Duty & dispatch
    In-house duty system · Booking engine · Dispatch console
    Fleet & telematics
    GPS / telematics feeds · Vehicle master
    Back office
    ERP · Google Sheets · Excel / SFTP drops

    Brand names and logos are trademarks of their owners, shown to illustrate systems we integrate with per client.

    ZenVoice
    REST API
    Google Sheets
    Zoho
    Google Maps
    SAP
    Odoo
    Webhooks
    Razorpay

    What changes

    1. 01

      Before dawn, without a night shift

      Calls go out at the hour drivers need them, including 5 AM.

    2. 02

      The desk handles exceptions only

      Confirmed duties close themselves; the rest arrive flagged with the reason.

    3. 03

      Retries that respect the clock

      Unanswered calls retry on your rules, with fewer attempts at night.

    FAQ

    • Yes. We connect to your duty or booking system, read upcoming duties and call each driver at the lead time you choose. Edits made by your desk move the call with them.

    Other industries

    All industries

    Start with one duty confirmation flow. Thirty days.

    Pick the calls that cost your team the most time. We set them up on your script and your systems, run them on real customers, and you judge the results.