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Customer care

Tell customers about delays and outages, confirm a ticket is really resolved, collect satisfaction scores with the reason behind them and remind people before something expires.

See the calls
Ticket #48213 · resolved

“Hi Meera, our team fixed your connection yesterday. Is everything working as it should?”

Resolved · CSAT 5/5

The calls

6 call flows we set up for customer care teams. Start with one; add the rest when it works.

  1. 01

    Proactive service updates

    Fewer inbound “what is happening?” calls during incidents.

    “Your installation is moved to Thursday because of the weather. Does 11 AM work?”

  2. 02

    Resolution confirmation

    Tickets close only when the customer agrees they are fixed.

    “Our team fixed your connection yesterday. Is everything working now?”

  3. 03

    CSAT and NPS surveys

    Spoken scores with the reason, from far more customers.

    “On a scale of one to ten, how likely are you to recommend us?”

  4. 04

    Renewal and expiry reminders

    Warranties, plans and subscriptions renewed in time.

    “Your extended warranty ends on the 30th. Would you like to renew it?”

  5. 05

    KYC and pending documents

    Incomplete applications completed without agent time.

    “We just need a photo of your address proof to activate the account.”

  6. 06

    Callback scheduling

    Complex cases reach the right specialist at a time that suits.

    “A specialist will call you. Is tomorrow morning or evening better?”

A real-sounding call

It speaks the way your customers speak, understands interruptions and half-answers, and turns the conversation into a clean, structured outcome your team can act on.

Outcome
Resolved · CSAT 5/5
Written to
Your help desk

Ticket #48213 · resolved

ZENVOICE · LIVE CALL

●

    Custom integration

    For enterprise teams we build the integration with you: calls start from your data, the agent acts during the call, and outcomes are written straight back.

    Help desk
    Freshdesk · Zendesk · Zoho Desk · Salesforce Service Cloud
    Product & billing
    Subscription billing · Order management · Custom APIs
    Analytics
    Data warehouse · Google Sheets · Webhooks

    Brand names and logos are trademarks of their owners, shown to illustrate systems we integrate with per client.

    Freshdesk
    Salesforce
    ZenVoice

    What changes

    1. 01

      Fewer inbound calls

      Customers hear from you first, so they do not need to ring.

    2. 02

      Feedback you can act on

      Every score comes with a reason, captured in the customer’s words.

    3. 03

      Agents on the hard cases

      Your team’s time goes to customers who need a person.

    FAQ

    • ZenVoice makes outbound calls today. Inbound answering is in early access; ask us if you would like to pilot it.

    Other industries

    All industries

    Start with one proactive service updates flow. Thirty days.

    Pick the calls that cost your team the most time. We set them up on your script and your systems, run them on real customers, and you judge the results.