Banking, lending & collections
Remind borrowers before the due date, follow up early-stage dues with a payment link on the call, record promises and instalment plans, and chase pending KYC, on an approved script within your calling hours.
“Mr. Verma, your EMI of ₹18,450 is due this Friday. Shall I send a payment link to your phone?”
Paid on the call
The calls
6 call flows we set up for banking & lending teams. Start with one; add the rest when it works.
- 01
Pre-due reminders
Fewer accounts slip into arrears in the first place.
“Your EMI of ₹18,450 is due this Friday. Shall I send a link now?”
- 02
Early-stage collections
Promises to pay captured, dated and followed up.
“The payment due on the 5th is still pending. When will you be able to pay?”
- 03
Instalment plans
Approved plans offered and recorded consistently.
“We can split the amount into two instalments. Would that help?”
- 04
KYC and document follow-ups
Applications completed without a relationship manager.
“Your loan is approved pending one document: a recent bank statement.”
- 05
Loan lead qualification
Applicants screened on your criteria before underwriting.
“Are you salaried or self-employed, and roughly what is your monthly income?”
- 06
Disputes and hardship
Sensitive cases flagged to your team, never pushed.
“I understand. I’ll ask our team to call you about this personally.”
A real-sounding call
It speaks the way your customers speak, understands interruptions and half-answers, and turns the conversation into a clean, structured outcome your team can act on.
- Outcome
- Paid on the call
- Written to
- Your lending platforms
EMI reminder · due Friday
ZENVOICE · LIVE CALL
Custom integration
For enterprise teams we build the integration with you: calls start from your data, the agent acts during the call, and outcomes are written straight back.
- Lending platforms
- Loan origination · Loan management · Collections platforms
- Core & CRM
- Core banking · Salesforce · LeadSquared
- Payments
- Payment links · UPI collect · Webhooks
Brand names and logos are trademarks of their owners, shown to illustrate systems we integrate with per client.
What changes
- 01
The same tone on every account
No pressure tactics, no improvising; only the approved script.
- 02
Calling rules built in
Calling windows, retry limits and opt-outs are enforced by the system.
- 03
Promises you can act on
Every promise to pay is dated, recorded and followed up.
FAQ
Yes. Calling windows are enforced per campaign; calls outside them are deferred, never placed.
Other industries
All industries
Fleet & mobility
Every driver confirmed before every duty
Hotels & hospitality
Arrivals, weddings, banquets and receivables
Clinics & healthcare
Appointments kept, patients followed up
Real estate
Site visits booked, milestones collected
Lead generation & sales
Every lead called while it is still warm
Education & edtech
Enquiries to admissions, in every language
Start with one pre-due reminders flow. Thirty days.
Pick the calls that cost your team the most time. We set them up on your script and your systems, run them on real customers, and you judge the results.