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E-commerce & D2C

Confirm cash-on-delivery orders and addresses, reschedule failed deliveries, recover abandoned carts and ask for feedback, at the scale of your sale-day volumes.

See the calls
COD order · ₹2,499

“Namaste, aapne kal ek kurta set order kiya tha, cash on delivery. Kya main order confirm kar doon?”

Confirmed · landmark added

The calls

6 call flows we set up for e-commerce & d2c teams. Start with one; add the rest when it works.

  1. 01

    COD order confirmation

    Fewer returns from orders nobody meant to receive.

    “You ordered a kurta set yesterday, cash on delivery. Shall I confirm it?”

  2. 02

    Address verification

    Landmarks and pin codes fixed before the courier leaves.

    “Could you tell me a landmark near your address for the delivery partner?”

  3. 03

    Failed delivery rescheduling

    Second attempts succeed instead of returning to origin.

    “We missed you today. Would tomorrow morning or evening be better?”

  4. 04

    Abandoned cart recovery

    High-value carts get a helpful call, not another email.

    “You left a pair of running shoes in your cart. Can I help with the size?”

  5. 05

    Return pickup confirmation

    Pickups happen on the first visit.

    “Your return pickup is scheduled for tomorrow. Will someone be home?”

  6. 06

    Reorder and feedback calls

    Repeat purchases and reviews from customers who were happy.

    “It has been a month since your last order. Would you like the same again?”

A real-sounding call

It speaks the way your customers speak, understands interruptions and half-answers, and turns the conversation into a clean, structured outcome your team can act on.

Outcome
Confirmed · landmark added
Written to
Your storefront

COD order · ₹2,499

ZENVOICE · LIVE CALL

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    Custom integration

    For enterprise teams we build the integration with you: calls start from your data, the agent acts during the call, and outcomes are written straight back.

    Storefront
    Shopify · WooCommerce · Adobe Commerce
    Orders & shipping
    Unicommerce · Shiprocket · Courier APIs
    Payments
    Payment links · COD reconciliation · Webhooks

    Brand names and logos are trademarks of their owners, shown to illustrate systems we integrate with per client.

    ZenVoice
    Shopify
    WooCommerce
    REST API
    Meta lead ads
    Shiprocket
    Shiprocket
    Razorpay
    Paytm
    Google Sheets

    What changes

    1. 01

      Fewer returns to origin

      Doubtful COD orders are confirmed or cancelled before they ship.

    2. 02

      Sale-day scale

      Volumes spike; the calling capacity scales with them.

    3. 03

      Every outcome on the order

      Confirmations, cancellations and new addresses are written to the order.

    FAQ

    • Yes. Confirmations, cancellations and corrected addresses can be written back by API or webhook.

    Other industries

    All industries

    Start with one cod order confirmation flow. Thirty days.

    Pick the calls that cost your team the most time. We set them up on your script and your systems, run them on real customers, and you judge the results.